Refund policy
At Velorolev LLC, we want you to be happy with your purchase. If you are not completely satisfied with your order, you may request a return in accordance with the policy below.
1. Return Period
We accept return requests within 30 days from the date your order is delivered.
Return requests submitted after the 30-day period may not be accepted.
2. Return Eligibility
To qualify for a return, the item must:
- Be new, unused, and in its original condition.
- Be free from stains, odors, washing, alterations, or other signs of use.
- Include the original packaging and any accessories, where applicable.
We currently do not offer exchanges. If you need a different item, size, or style, you may return the original item and place a new order.
3. Non-Returnable Items
Returns may not be accepted for items that:
- Have been worn, washed, altered, or damaged after delivery.
- Are missing original packaging or components when required.
- Show signs of use or damage caused by the customer.
- Are returned after the 30-day return period.
4. Defective or Incorrect Items
If your item arrives defective, damaged, or incorrect due to our error, please contact us as soon as possible.
Please provide your order number and clear photos or other relevant information showing the issue. We will review the request and, where appropriate, provide return instructions and cover the applicable return shipping cost.
5. Return Shipping
For returns that are not caused by a defective, damaged, or incorrectly shipped item, the customer is responsible for return shipping costs.
Please contact us before sending any item back. Unauthorized returns may cause delays in processing your refund.
6. How to Request a Return
To request a return:
- Contact us within 30 days of delivery.
- Provide your order number and reason for the return.
- Wait for our return instructions.
- Send the item to the return address provided by our support team.
- Once received, we will inspect the returned item.
7. Refunds
After we receive and inspect your return, we will notify you whether the return has been approved.
If approved, your refund will be issued to the original payment method within 10 business days.
Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
If a returned item does not meet our return requirements, we may refuse the refund or contact you regarding the next steps.
8. Original Shipping Fees
Original shipping fees are generally non-refundable, except when the return is due to an item being defective, damaged, or incorrectly shipped because of our error.
9. Return Address
Please contact us before sending your return to confirm the appropriate return instructions and address.
Contact Information
- Email: support@velorolev.com
- Phone: +1 508-244-1369
- Address: 280 Broadway, Unit 3, Providence, RI 02903, United States
Velorolev LLC reserves the right to review each return request and determine eligibility according to this policy.